# Provide answers not only data #permanentnote ## Source - [[my brain]] and work with [[SB customer operations]] ## Keywords (topics and howto) - [[topic - leading and managing]] - [[topic - negotiation and sales]] - [[topic - communicate effectively]] - [[topic - mentoring, advising and coaching]] ## Relevant notes - [[zt - be proactive]] by sending answer to potential question coming from the data - [[zt - show don't tell]] show the insights don’t just tell with data - be [[zt - be client focus]] remembering that in the end [[zt - all customers want someone that takes away their worries and problems]] - [[zt - being a contribution]] in the customer team - [[zt - hire brains not skills]] and use those brains to help more - providing data is a great way to get [[zt - feedback is always welcome]] and test assumptions [[zt - never assume always test]] - [[zt - we see based on our narrative]] and we should push our narrative - [[zt - add value to that first meeting]] - [[zt - negotiation is a process of discovery]] - [[zt - without emotion there is no long-term memory]] and insight can provide that emotion - show [[zt - care is a core competency of any relationship]] allowing [[zt - trust is a must for long term relationship]] ## Notes - When providing numbers it is important to also provide a story that bring emotion, connects the dots and allows the receipient to make a decision and feeling secure in their (and our) understanding of things