# zt - only surprise with good news #permanentnote ## Source - [[my brain]] - A book on effective boards - Thanks Mo for bringing this back to my mind. ## Keywords (topics and howto) - [[topic - leading and managing]] - [[topic - negotiation and sales]] - [[topic - communicate effectively]] - [[how to be a better leader]] - [[how to be a better communicator]] ## Relevant notes - [[zt - be proactive]] - [[zt - auto-healing team]] - [[zt - communication techniques]] - [[zt - communication techniques]] ## Notes - When we are surprised by a bad our first instinctive reaction is emotional. Announcing a bad news in a group of people is sure to generate blame and provide little space to find solutions. - When you have a bad new to share with a group of people, discuss it with each person in private. People can be emotional in private, then start looking for a solution. When the group meets, no one should be surprised by the news, and everyone will have ideas to deal with the problem. - Good news can be announced at any time.