# Managing unhappy customers with the latte method #permanentnote ## Source - [[book - The power of habit]] ## Keywords (topics and howto) - [[topic - leading and managing]] - [[topic - negotiation and sales]] - [[how to build trust]] - [[how to be a better father]] - [[how to be a better leader]] - [[how to be a better negotiator]] - [[how to be a better communicator]] ## Relevant notes - [[zt - be client focus]] - [[zt - quality is THE goal]] ## Notes - Listen - Acknowledge the issue - Take action to solve the issue - Thank the customer - Explain what went wrong and how it should not happen again