# Communication techniques ## Source: - [[book - The Trusted Advisor]], [[book - Never Split the difference]], [[book - Product Launch Formula]] - [[book - How to fail at almost everything and still win big]] ## Topics: - [[topic - leading and managing]] - [[topic - negotiation and sales]] - [[topic - mentoring, advising and coaching]] - [[topic - communicate effectively]] ## How to - [[how to be a better seller]] - [[how to be a better negotiator]] - [[how to be a better advisor]] - [[how to be a better leader]] - [[how to build a team]] ## Relevant notes - [[zt - get to that is right]] - [[zt - feedback is always welcome]] - [[zt - a leader s message by Sinek]] ## Notes ### Basic of conversation (be curious) This is a way to start a conversation, or when your mind is blank. - What is your name? - Where do you live? - Do you have a family? - What do you do for a living? - Do you have any hobbies or sports? - Do you have any travel plans? ### Reflect back - Reflect back what the other side said. It keeps you connected and helps [[zt - get to that is right]] while making sure we got the other person's ideas correctly. - As [[zt - feedback is always welcome]] reflecting back is a good way to get two-sided feedback. - In a fast conversation where there is little time, say first the urgent, then the important. - In a long conversation, start with the important, then end with the urgent. ### Do not interrupt - Do not interrupt the person in front of you; they will tell you when they want you to talk. ### Better overcommunication than undercommunication - When in doubt, share the info. - Do the communications on your own. Do not assume others are doing it. Ensure important communications are sent, received, and understood clearly. ### Make it explicit. - By making things explicit, you remove assumptions made by both parties. - When you share your understanding, you show your viewpoint. This also invites the other side to join in. [[zt - communication techniques]]