# Avoid bad surprises #permanentnote ## Source ## Keywords (topics and howto) - [[topic - leading and managing]] - [[topic - negotiation and sales]] - [[topic - communicate effectively]] - [[how to build trust]] - [[how to be a better seller]] - [[how to be a better leader]] - [[how to make better decisions]] ## Relevant notes - [[zt - entropy]] - [[zt - be proactive]] - [[zt - powerful meetings]] - [[zt - everyone is smart]] - [[zt - negotiation techniques]] - [[zt - grieving happens often]] and a bad news often trigger grief - [[zt - management and leadership]] - [[zt - feedback is always welcome]] - [[zt - candour is a powerful word]] - [[zt - give space to the individual]] - [[zt - we react more to lose than win]] - [[zt - ask a lot, shut up and listen]] - [[zt - separate the thinking from the doing]] ## Notes When you need to say something bad that is going to be unexpected, make sure to communicate the info individually. For example during a board meeting, do not announce bad news without having first talked with each person first. This courtesy allow for everyone to digest the new, get over the emotional part, thinking ahead of time. Allowing for better group decisison.