#permanentnote # zt - The three value disciplines ## Source - Vistage event ages ago ## Keywords (topics and howto) - [[topic - simplification]] - [[topic - mental models]] - [[topic - leading and managing]] - [[topic - negotiation and sales]] - [[how to act like a ceo]] by knowing the type of compnay you are - [[How to build a culture]] focusing on the right thing ## Related notes ## # 1. Operational Excellence - Goal: Be the most efficient and reliable provider. - Focus: Streamlined operations, low cost, dependable delivery. - Examples: Amazon, McDonald's, Dell. - Mindset: "We do it cheaper, faster, and with fewer errors." # 2. Product Leadership - Goal: Be the most innovative provider. - Focus: Cutting-edge products, rapid innovation, strong R&D. - Examples: Apple, Tesla, Dyson. - Mindset: "We do it better and differently." # 3. Customer Intimacy • Goal: Be the most responsive and personalised provider. • Focus: Deep customer relationships, tailored solutions, flexibility. • Examples: Nordstrom, Ritz-Carlton, Salesforce. Mindset: "We do it exactly for you"